Returns & Refunds

Orders are sold by SIMPOCUBIC CO., LIMITED, trading as SIMPOCUBIC. Our current Refund Policy and cancellation terms apply to eligible orders and do not limit mandatory consumer rights in the customer’s country. We also offer a voluntary standard return request within 30 days after you or a person you designate other than the carrier receives the item (or the last item of a split delivery), subject to the conditions in the Refund Policy. We charge no fixed return handling or restocking fee (0%); actual return postage and any lawful deduction for actual diminished value are separate.

For a return, contact support@simpocubic.com with your order number. For an ordinary return outside a statutory right of withdrawal, please also state the reason so we can confirm eligibility. Where EU/EEA or UK statutory withdrawal law applies to your purchase, clearly tell us of your decision within 14 days after you, or a person you designate, other than the carrier, receive the item (or the last item of a split delivery); no reason, prior approval or prescribed form is required. Send the item back within 14 days after telling us of your withdrawal. We will provide the applicable return instructions and address; obtaining these is not an approval condition for giving timely notice. Our Hong Kong registered office is not a returns address. Please do not send a parcel before receiving the applicable return address. Our support team will respond within 24 hours of receiving your message; a timely statutory withdrawal notice does not depend on our reply.

Returns are received at order-specific warehouses in mainland China. Contact support@simpocubic.com for the correct recipient name, complete return address and shipping instructions before posting a parcel; you may ask for destination details before purchase to estimate international postage. The registered office of SIMPOCUBIC CO., LIMITED at RM A090, UNIT 1, 15/F, BLK A, WAH SANG IND BUILDING, 14-18 WONG CHUK YEUNG ST, SHA TIN, HONG KONG is our company contact address, not a returns facility. Do not send a return there or to the original shipping-label address unless we confirm it for your order. Waiting for the address does not invalidate a timely statutory withdrawal notice.

For a quality issue, include clear photos or video so our support team can review the problem and advise on the appropriate resolution.

For shipping estimates, see Shipping & Delivery.