Shipping policy

Orders are sold by SIMPOCUBIC CO., LIMITED and are currently prepared and dispatched from China.

Order processing

Delivery estimates marked “from order” include normal order preparation. Estimates marked “after dispatch” cover transit time only, excluding order preparation. Check the estimate for your destination at checkout. Same-day dispatch is not guaranteed.

Delivery estimates

SIMPOCUBIC offers free standard shipping worldwide.

Estimated delivery to destinations in Europe, the Americas, Asia and Oceania is 8–12 business days. Africa, some island destinations and certain other countries may take longer.

After you enter your delivery address, checkout shows the shipping methods, rates and delivery estimates for your order. Estimates run from the order date or dispatch date, as stated beside the shipping option.

Express is available for selected destinations, with estimated delivery in 5–8 business days from order. It costs €3.90 for each 500 g of total shipment weight, rounded up to the next 500 g. Availability is shown at checkout.

Weekends, public holidays, customs clearance and carrier disruptions may extend delivery times.

Shipping rates

Standard shipping is free. Express costs €3.90 up to 500 g, €7.80 over 500 g up to 1 kg, then €3.90 for each additional 500 g, rounded up to the next 500 g. Rates are based on total shipment weight. The final rate is shown at checkout.

Express is available for shipments up to 5 kg. One keycap set plus one QuadPull Kit weighs approximately 500 g.

Need help with an order?

Email support@simpocubic.com with your order number. For returns or cancellations, read Returns & Refunds. Before sending anything back, contact our customer support team for the return warehouse address. We reply within 24 hours of receiving your message.