Shipping & Delivery

What the estimate includes

Estimated delivery to destinations in Europe, the Americas, Asia and Oceania is 8–12 business days. Africa, some island destinations and certain other countries may take longer. Standard shipping is free, and the estimate for your order is shown at checkout.

Estimates marked “from order” include normal order processing. Estimates marked “after dispatch” cover transit time only, excluding processing before dispatch. Express is estimated at 5–8 business days from order, including normal processing.

These are estimates, not guaranteed arrival dates. Weekends, public holidays, customs clearance and carrier disruptions may cause delays. If a delay is caused by us or the carrier, we will let you know and keep following up. See “Tracking and delays” below.

Artisan keycaps

Artisan keycaps require an additional 1–3 calendar days to make. Making time is counted in calendar days and delivery time in business days, with each shown separately. Orders containing artisan keycaps are dispatched together once the artisan pieces are ready. Browse our artisan keycap collection for current designs.

At a glance

• Standard: see the regional estimates above and the estimate at checkout. Counted from order or dispatch, as stated beside the shipping option. Free.
• Express: 5–8 business days from order, including normal processing. €3.90 per 500 g of shipment weight, rounded up to the next 500 g.
• Artisan making time: an additional 1–3 calendar days after order, completed before dispatch and shown separately. Making costs are included.

Free standard shipping and weight-based Express

Orders to all available destinations receive free standard shipping. Express is available for selected destinations at €3.90 per 500 g of total shipment weight, rounded up to the next 500 g. The final rate is shown at checkout before you pay.

Express rates

• Up to 500 g: €3.90.
• Over 500 g up to 1 kg: €7.80.
• Each additional 500 g, rounded up: an extra €3.90.

One keycap set plus one QuadPull Kit weighs approximately 500 g, as a guide to estimating your Express rate.

Available shipping methods are shown for the delivery region you select at checkout.

Seller and dispatch location

• Seller: SIMPOCUBIC CO., LIMITED.
• Preparation and dispatch: orders are currently prepared and dispatched from China.
• Returns address: read Returns & Refunds and contact our customer support team for the return warehouse address before sending anything back.

International parcels go through customs clearance. See “Customs, duties and taxes” below for details of the charges we cover. You do not pay these charges on delivery.

An investigation after 6 days without an update

For tracked services, follow your parcel using the tracking details sent for your order or our Track your order page. If tracking has not updated for 6 consecutive days, we will open an investigation with the carrier.

Please send us

• Your order number and tracking number.
• A screenshot of the current tracking status.
• Whether tracking has stopped updating or the parcel is marked as delivered but has not arrived.

Email support@simpocubic.com or use our contact page. We reply within 24 hours. The outcome depends on the carrier’s investigation, and we will keep following up until the parcel is found or a replacement or refund is provided under the applicable policy.

Parcels in customs

A parcel undergoing normal customs clearance within the delivery estimate is not treated as lost. If it exceeds the estimated delivery time, is held by customs or is returned to the sender, we will check with the carrier. We take responsibility for documentation, carrier and customs clearance problems and cover the related costs.

Failed delivery attempts

We will confirm the delivery details with you and agree on the next steps. We handle customs or carrier problems that are our responsibility.

Help with missing keycaps

If a parcel is confirmed lost, contact us using the details above. We will arrange a replacement shipment at no shipping cost to you.

If a set is missing one or two keycaps, or you receive an incorrect or faulty item, we can send individual replacement keycaps after checking your order, the affected key positions and your photos. You do not need to return the whole set.

If you prefer a refund, we will handle it under the applicable Refund policy and your statutory rights. For refused deliveries, returns and cancellations, read Returns & Refunds and contact our customer support team for the return warehouse address before sending anything back.

Taxes included, with duties and clearance fees covered by us

Prices on this site include applicable taxes. VAT is calculated according to your destination’s requirements and applied at checkout without being charged again. Product prices are consistent across the product page, cart and checkout.

We cover import duties and customs clearance fees. Once you have completed checkout, you do not pay these charges on delivery. If a carrier asks you to pay taxes, duties or clearance fees, contact support@simpocubic.com so we can check the charge before you pay.

Costs and responsibilities

• VAT / sales tax: included in prices and applied at checkout.
• Import duties and customs clearance fees: covered by us, with no charge to you on delivery.
• Failed customs clearance: our responsibility; we can arrange a replacement shipment.
• Delays and costs caused by documentation, carrier or customs clearance problems: handled and covered by us.

Failed customs clearance or refused parcels

If customs clearance fails, we take responsibility and can arrange a replacement shipment. If you refuse a parcel or it is returned to us, we will confirm the reason with you, then explain your options and any applicable costs. We confirm costs with you before charging them and assess each case individually.

Your statutory withdrawal rights and remedies for faulty goods under EU/EEA consumer law remain unaffected. See Returns & Refunds and our Terms of Service.

Payment methods, failed payments and duplicate charges

We accept Carte Bancaire. Buy now, pay later is not currently available. Other available payment methods are shown at checkout for your region.

Failed payments

Check your payment details, try another available payment method or contact us for help completing your order.

Suspected duplicate charges

Send your order number, the date and amount of the charge, and a screenshot of the transaction. Do not send your full card number or security code. We will investigate within 48 hours.

If a duplicate charge is confirmed, we will refund it to the original payment method. Refunds usually arrive within 2–3 business days, depending on your payment provider and bank. If the amount is a pre-authorisation, we will cancel it so your card issuer can release the hold.

For returns, refunds or exchanges, read Returns & Refunds and the applicable Refund policy.

For more product and order questions, see our FAQ.

Help with shipping

Email support@simpocubic.com or use our contact page. Include your order number and, for delivery issues, your tracking number and a screenshot of the current status. We reply within 24 hours.

• Orders or tracking: order number, tracking number, screenshots and details of the issue.
• Missing or damaged keycaps: order number, affected key positions and photos of the items received.
• Duplicate charges or failed payments: order number, charge date, amount and transaction screenshots. Do not send card details.
• Returns or cancellations: read Returns & Refunds, then email our customer support team for the return warehouse address before sending anything back.

Need help with your delivery estimate?

Send us your order number and destination country or region, and we will confirm the estimate for your order.

Useful links

Track your order · Contact us · Returns & Refunds